Returns & Exchanges

At Twentyseven Toronto, we want you to love your beauty ritual. If you are not completely satisfied with your purchase, we offer returns or exchanges on unopened and unused products within 30 days of delivery.

1

Initiate Your Request

Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Ensure the items are in their original, unopened packaging and securely place them in a shipping box with the provided return form.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location across the GTA or Canada.

4

Receive Your Refund

Once our boutique team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing